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CUSTOMER CONTACT CENTRE

Monday to Thursday: 08:30 - 19:00
Friday: 09:00 - 19:00

Postal Address:
Private Bag X3045, Randburg, 2125
Contact Number:
0860 002 153
Email Address:
fedhealth@medscheme.co.za

Bloemfontein

Monday to Friday: 08:30 - 16:00

Physical Address:
Shop C7, 1st Floor Middestad Sentrum, Cnr Charles & West Burger Street, Bloemfontein

GPS Coordinates: -29.1164, 26.22144

Cape Town

Monday to Friday: 08:30 - 16:00

Physical Address:
Icon Building, Ground Floor, Cnr Lower Long Street and Hans Strijdom Avenue, Cape Town

GPS Coordinates: -33.918596, 18.423048

Durban

Monday to Friday: 08:30 - 16:00

Physical Address:
3rd Floor, 67 K E Masinga Road, Durban

GPS Coordinates: -29.850413, 31.031826

Port Elizabeth

Monday to Friday: 08:30 - 16:00

Physical Address:
1st Floor, Block 6, Greenacres Office Park, 2nd Avenue, Newton Park

GPS Coordinates: -33.948714, 25.571834

Pretoria

Monday to Friday: 08:30 - 16:00

Physical Address:
Ground Floor, Benstra Building, 473B Church Street, Arcadia

GPS Coordinates: -25.745894, 28.202499

Roodepoort

Monday to Friday: 08:30 - 16:00

Physical Address:
37 Conrad Street, Florida Glen, Florida North

GPS Coordinates: -26.16565, 27.92925

Vereeniging

Monday to Friday: 08:30 - 16:00

Physical Address:
Ground Floor, 36 Merriman Avenue, Vereeniging

GPS Coordinates: -26.672235, 27.923731

Namibia

 

Zambia

 

Aid for AIDS

Tel: 0860 100 646
Mon –Fri 08h00-17h00
Email: afa@afadm.co.za
Web: www.aidforaids.co.za
SMS(call me): 083 410 9078

Chronic Medicine Management

Monday to Friday: 08:00 - 16:00
Customer Call Centre: 0860 002 153
Fax number: 0800 223 670/80
Postal Address: PO Box 38632, Pinelands, 7430
E-mail address: fedhealthcmm@medscheme.co.za
Web address: www.medscheme.co.za

Disease Management

Monday to Friday: 08:00 - 16:00
Customer Call Centre: 0860 101 306
E-mail address: diseasemanagement@medscheme.co.za
Web address: www.medscheme.co.za

Europ Assistance

Emergency Number
24 hours
Customer Call Centre: 0860 333 432

Fedhealth Baby programme

Monday to Friday: 08:00 - 17h00
Customer Call Centre: 0861 116 016
E-mail address: info@babyhealth.co.za
Web address: www.babyhealth.co.za

Fedhealth Broker Call Centre

Customer Call Centre: 0860 737 8423
E-mail address: brokers@medscheme.co.za

Fedhealth Medical Scheme

Monday to Thursday 08:30 - 19:00
Friday: 09:00 - 19h00
Customer Call Centre: 0860 002 153
Fax number (claims): 011 671 3842
Fax number (membership): 011 671 3647
Postal Address: Private Bag X3045, Randburg, 2125
E-mail address: fedhealth@medscheme.co.za
Web address: www.fedhealth.co.za

Fraud hotline

24 hours
Customer Call Centre: 0800 112 811

Hospital Authorisation Centre

Monday to Thursday 08:00 - 19h00
Friday 09:00 - 17:00
Customer Call Centre: 0860 002 153
E-mail address: authorisations@fedhealth.co.za
Web address: www.fedhealth.co.za

Independent Clinical Oncology Network (ICON)

Customer Call Centre: 021 944 3750
Fax number: 021 949 4121
Physical Address: 14 Mispel Road Bellville 7530
E-mail address: icon@cancernet.co.za
Web address: www.cancernet.co.za

International travel medical insurance

Monday to Friday: 08:00 - 17:00
Customer Call Centre: +27 (0)11 991 8600
Emergencies - Europ Assist - 24 hours

Media queries

Cathy Findley Public Relations
Customer Call Centre: 011 463 6372
E-mail address: cathy@findleypr.co.za

MVA Third Party Recovery Department

Monday to Friday: 07:00 - 15:00
Customer Call Centre: 012 431 9746/86
Fax number: 012 425 4133
Postal Address: MVA Third Party Recovery Department, PO Box 11793, Hatfield, 0028

Oncology Disease Management

Monday to Friday: 08:00 - 16:00
Customer Call Centre: 0860 100 572
Fax number: 021 514 2303
E-mail address: cancerinfo@medscheme.co.za
Web address: www.medscheme.co.za

Trauma Management Programme (ICAS)

24/7/365
Customer Call Centre: 0800 212 695

Council of Medical Schemes

Customer Care Centre: 0861 123 CMS(267)
Reception:
Tel number: 012 431 0500
Fax number: 012 430 7644
General enquiries:
information@medicalschemes.com
Complaints:
Fax number: 012 431 0608
complaints@medicalschemes.com

Europ Assistance

Emergency Number 24 hours
Customer Call Centre: 0860 333 432