Want to know more?
Call me back
Join the Family Contact Manage Membership

24-Hour Personal Health Adviser Benefit

Did you know that your emergency assistance benefit provided by Europ Assistance also includes access to a Personal Health Adviser? This means that health advice is just a phone call away, 24 hours a day, 365 days a year.

Perhaps you have a question about unfamiliar symptoms, medical and drug information or are looking for common home remedies to deal with sick family members? Your Personal Health Adviser can also answer nutrition related questions or more sensitive questions that you don’t feel comfortable asking anyone else. Our experienced nursing staff will deal with your queries in the most confidential and professional manner, saving you time and money before you rush off to the emergency room or doctor.

Call your Personal Health Adviser for:

  1. Emergency medical advice: In the event of a medical emergency, get appropriate first aid advice in order to assist until medical help arrives.
  2. Assessing day-to-day symptoms: Although unable to diagnose, our nurses have access to a computer database and their own clinical experience to guide you through various home care advice strategies for common illnesses.
  3. Important health knowledge: Get explanations for various medical terms, results of tests and procedures, as well as dietary information.
  4. Drug database: Our nurses can give you information on a specific drug; the contra-indications; when it should be taken and whether there are any dietary specifications linked to the usage of that drug.
  5. Poisoning: Get access to a database with poisoning protocols where your immediate and long-term needs are addressed. An ambulance will be dispatched if the patient is critical and in need of immediate medical care.
  6. Health Counselling: Your Personal Health Adviser can help you understand various chronic ailments such as cancer, HIV/Aids, diabetes, asthma and addiction, offering specific treatment to help the patient and those around them.
  7. Stress Management: If you’re stressed, get help on a daily basis including counselling, advice and relaxation techniques. If there is a need for further assistance, you will be referred to a doctor for initial assessment and further treatment.
  8. Teen Line: Teenagers can get advice in their home language on any physical, emotional and sexual questions they have including drugs, peer pressure, coping with studies or living with HIV/Aids. Abused or neglected children are also encouraged to phone in for support, guidance and help getting in touch with the relevant social welfare department.

This service is provided free of charge to all Fedhealth members. Don’t wait, call us any time on 0860 333 432.

View our comprehensive medical aid plans.