Trauma Counselling | Fedhealth Medical Aid
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Trauma Counselling

Features of the Trauma Management Programme

The programme is designed and managed by Independent Counselling and Advisory Services (ICAS), and helps you and/or your family normalise and process a traumatic experience in the following ways:

Trauma defusing services:
These help you manage the immediate practical aspects of recovery by:

  • Helping ensure your physical safety and comfort
  • Assisting in establishing a sense of security
  • Coordinating emergency services where relevant
  • Providing physical necessities
  • Mobilising a support structure appropriate to you

Psychological first aid services:
These help reduce initial distress and manage any emotional reactions within the first 12 hours following a traumatic incident:

  • Containment of emotion such as fear, anger, shock and numbness
  • “Normalisation” of the trauma response, including helping prevent reactions such as negative self-judgement
  • Education about post-trauma stress reactions in terms of common reactions and coping strategies
  • Reassuring you that the stress is controllable and that recovery is possible

Follow-up trauma counselling.
These services help you deal with any uncomfortable and painful feelings that may surface 48 to 72 hours after the traumatic incident:

  • Intervention to assist in recovery
  • Short-term cognitive behavioural counselling for high-risk individuals showing signs and symptoms of post-traumatic stress

Accessing the programme
As a Fedhealth member, contact the TMP Programme on a 24-hour multilingual toll-free National Call Centre number: 0800 212 695, where registered psychologist and social worker operators are waiting to help you, 7 days a week, 365 days of the year.

Want to know more? Download our Trauma Management Programme information pack.

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