Member Support Info

Here is a brief explanation of how to obtain your chronic medication depending on your Fedhealth option, and how to go about getting your medication delivered by the three courier pharmacies Clicks Direct Medicine, Dis-Chem Direct and Pharmacy Direct.

Please note: Medicine for HIV and AIDS must be obtained from Pharmacy Direct otherwise a 40% co-payment will apply.

On flexiFED 1, you must obtain chronic medicine from one of the Scheme’s designated service providers. If you fail to do so, you will have to pay a 40% co-payment. Fedhealth’s designated service providers for this option are Clicks, Dis-Chem, MediRite and the following courier pharmacies: Pharmacy Direct, Clicks Direct Medicines and Dis-Chem Direct.

On all Elect options, you must obtain chronic medicine from one of the Scheme’s designated service providers. If you don’t get your medicine from a DSP, you will have to pay a 40% co-payment. Fedhealth’s designated service providers for these options are the following courier pharmacies: Pharmacy Direct, Clicks Direct Medicines and Dis-Chem Direct.

On flexiFED 2GRID, you must obtain chronic medicine from one of the Scheme’s designated service providers. If you don’t get your medicine from a DSP, you will have to pay a 40% co-payment. Fedhealth’s designated service providers for this option are Clicks, Dis-Chem, MediRite and the following courier pharmacies: Pharmacy Direct, Clicks Direct Medicines and Dis-Chem Direct.

On all other options, you can obtain you chronic medicine from any of our preferred provider pharmacies namely Clicks, Dis-Chem, MediRite and the following courier pharmacies: Clicks Direct Medicines, Dis-Chem Direct and Pharmacy Direct. These preferred provider pharmacies ensure price certainty for members when obtaining medication. You may use any pharmacy, however if a dispensing fee in excess of 25%/R26.50 is charged, you will have to pay the difference.

 

Getting your chronic medicine delivered

 

Clicks Direct Medicines - https://clicks.co.za/chronic-meds-delivery

Clicks Direct Medicines offers free, convenient and reliable delivery of chronic medication anywhere in South Africa to your home or nearest Clicks Pharmacy. Their dedicated customer service teams assist patients with monthly medication reminders, medical aid authorisations and delivery status enquiries. 

To have your monthly chronic medication delivered, register using one of the options:

Dis-Chem Direct - 

  • Email your prescription to documents@dischem.co.za
    Include the following information:
  • Patient's name
  • Medical aid name, option & membership number
  • Whether you are the main member
  • ID number
  • Contact details

Pharmacy Direct:
To get in touch with Pharmacy Direct you can:

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This website and the information contained within it is intended for information and consumption purposes only and does not by any means supersede the Rules of the Scheme. In the event of any discrepancy between this website and the Rules of the Scheme, the Rules of the Scheme will prevail. POPI act compliance information as well as the rules of the scheme are available here - Please click on the rules and annexures / POPI Compliance tab in order to access the documents. Alternatively a copy can be obtained by contacting the Fedhealth customer contact centre on 0860 002 153.
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