With the second wave now in full swing and ramping up, we must extend this request once again.
Why are we asking this of our members?
• We don’t want to burden the healthcare system, because we need as many hospital beds as possible to be available for patients requiring hospitalisation in the case of COVID-19;
• Social distancing helps to slow down the spread of the virus. Avoiding hospitals is another way to protect yourself from possible exposure to the virus.
COVID-19 will remain with us for the foreseeable future, so ensuring the best healthcare quality for all our members will necessitate a collaborative effort between the scheme and you, our members. It comes down to this: We want the RIGHT care for the RIGHT member at the RIGHT time in the RIGHT facility.
• Do remember to make use of Fedhealth’s rich screening benefits and health risk assessments to ensure that your health is on track.
• Always follow your doctor’s advice. If you are unsure whether elective surgery can be postponed, ask them the following questions:
o What are the risks of postponing the surgery?
o Are there any non-surgical treatments available?
o What precautions does the hospital in question taker to protect patient’s from COVID-19?
o Do surgery have to be performed in an acute hospital… is a doctor’s room or day-hospital perhaps an alternative?
o What can you do before and after your surgery to protect yourself?
Important contact numbers
Fedhealth Customer Contact Centre: Monday to Thursday 08h30 – 17h00; Friday 09h00 – 17h00.
Call 0860 002 153 or email firstname.lastname@example.org
Emotional Wellbeing Programme: 087 365 8664 and the new Crisis Support Desk: 0860 111 646 Fedhealth Nurse Line and Emergency Medical Services: 0860 333 432 Paed-IQ: 0860 444 128 and SOS Call Me: *130*3272*31# Press 1. Emergency Medical Services; 2. Nurse Line; 3. MediTaxi
Visit the Coronavirus Hub on the Fedhealth website: https://fedhealth.co.za/media/2338/fedhealth-coronavirus-faqs-document.pdf or use the COVID-19 Chatbot (go to LiveChat on fedhealth.co.za to select). You can also use the WhatsApp service (click on https://wa.me/27600702479 from your mobile device) for assistance.
Important COVID-19 resources
COVID-19 online resource and news portal: https://sacoronavirus.co.za/
The National Institute for Communicable Diseases (NICD): https://www.nicd.ac.za/