It’s important that you obtain our pre-authorisation for any hospital procedure that needs to be covered from your in-hospital benefit. 

This cover could be for a planned or emergency hospital admission, specialised radiology, certain procedures done in the doctor’s rooms, at a day clinic or in a day ward, the 30-day post-hospitalisation benefit or treatment at a casualty ward.

•   For any treatment that’s not an emergency – contact us as soon as you have all the details (see below). We need at least 48 hours to process your request.
•   For emergencies and trauma treatment, contact us within two working days from being admitted.

 You can obtain hospital pre-authorisation in the following ways:

1.     By logging in to the Fedhealth Family Room and following the steps
2.     By calling us on 0860 002 153 (Monday to Thursday, 08h30 – 17h00 and Friday, 09h00 – 17h00)
3.     By emailing us: authorisations@fedhealth.co.za

Please have the following info at hand when you contact us:

•       Your Fedhealth membership number
•       Your date of birth
•       Name and surname of the person being admitted (include dependant code if you have more than one family member with the same name)
•       The date of admission and the proposed date of the operation or treatment
•       The referring doctor’s name and telephone and practice numbers
•       The name of the hospital with telephone and practice numbers

·       For a CT scan, MRI or similar procedure, you’ll need the name of the radiology practice